Frequently Asked Questions
Quick answers for alumni and school staff
Frequently Asked Questions
The alumni portal connects graduates with their school community. You can browse the alumni directory, join groups, follow a class-year community feed, RSVP to alumni events, and support the school through fundraising campaigns and donations.
This FAQ page covers the most common questions. For detailed walkthroughs (with screenshots) of specific workflows like creating a campaign or uploading marks, ask your school administrator for the training documentation shared during onboarding, which is available both online and as a downloadable PDF.
The main school website is for prospective and current families, staff, and admissions. This alumni site is specifically for graduates — the directory, community feed, alumni-led events, and alumni giving live here. Use "School Website" in the navigation to jump back to the main site.
No, there's no separate app to install — the alumni portal is fully web-based and works in any modern mobile browser.
Use the "Register" link in the top navigation. You'll be asked for basic details (name, graduation year, contact information); once submitted, your profile is reviewed before it appears in the public directory.
Double-check you're using the email address you registered with. If you still can't access your account, use the "Contact" page to reach the school team and they'll help restore access.
New alumni registrations are reviewed before full access is granted. While pending, you can browse the portal but can't yet comment on posts or appear in the public directory. This is usually resolved within a few days.
Go to your profile page and select "Edit." You can update your contact details, graduation year, career information, and privacy settings from there.
Your phone number is private by default and only visible to admins — never shown in the public directory. Graduation year, employer, current location, and bio each have their own visibility toggle in your privacy settings.
Use the Directory page and filter by graduation year or search by name. Only alumni who have completed their profile and been approved will appear.
Either your profile is still pending approval, or your directory visibility is turned off in your privacy settings. Check your profile settings first, and contact the school team if it's been a while.
Yes. Visit the Groups page to browse existing groups (for example, by graduating class or interest) and join them. Group posts and discussions are only visible to members.
The Feed automatically connects you with your graduating class's community — it's where you'll see and share posts with alumni from your year.
Yes — posts can include up to 5,000 characters of text and up to 10 images (JPG, PNG, WEBP, or GIF, up to 20MB each).
Posts from alumni members go through a brief review before other members can see them (posts from school admins publish immediately). You'll see an "awaiting approval" note on your own pending post while it's reviewed.
Yes, once your account is fully verified. Accounts still pending approval can view the feed but can't comment or post yet.
Yes — only you, as the original author, can delete a post you've made.
Yes. Use the flag option on any post or comment to report it — for example, for inappropriate language, spam, harassment, misinformation, or being unrelated to the alumni community. Reports are submitted anonymously.
Yes — "My Submissions" in your dashboard shows your own posts and gallery uploads along with their review status (pending, approved, or rejected).
Public events (like open days or school celebrations) are visible to everyone, including visitors who aren't logged in. Private events (like alumni reunions) are only visible to signed-in alumni members. The events menu separates the two so it's always clear who an event is for.
Open the event from the Events page and use the RSVP selector to confirm your attendance. You can change your response at any time before the event.
Open a campaign from the Campaigns page to see its description and progress, then use the donation form shown alongside it to choose an amount and payment method. Campaign details stay visible while you complete the donation so you always know what you're supporting.
PayPal is currently supported and clearly marked with its logo on the donation form. Additional options are being added — check the donation page for the latest available methods.
Yes. Donations are processed securely through PayPal — the portal never sees or stores your card details.
Yes — "My Donations" in your dashboard lists your donation history along with each one's status.
Yes. Use the "Start a Campaign" option to submit your campaign details. It will be reviewed by a school administrator, who can approve it and set its visibility (public or private) before it goes live.
That depends on the visibility the school administrator sets during approval. Public campaigns are visible to everyone; private campaigns are only visible to signed-in alumni.
Yes, a confirmation is shown after a successful donation. If you need a copy for your records and didn't receive one, contact the school team via the Contact page.
STRAPI is the content management system behind the school website and portal. Administrators use it to update text, images, news, and site settings without needing to write code. Training on STRAPI is provided during onboarding.
Open the pending campaign review panel from the admin dashboard. Each campaign can be approved or rejected, and on approval you also choose its visibility (public or private) before it appears on the portal.
From the teacher dashboard, open the Assessments section to enter or upload marks for an examination. This links directly into the school's ERP for record-keeping.
The platform includes AI-assisted features such as image enhancement for uploaded media and an AI help assistant for guidance while using the portal. These are covered in the administrator training sessions.
Data (student, staff, and alumni records) is collected in a structured spreadsheet and uploaded to the server in stages, so integration can begin before every record is finalized. Your onboarding contact will guide you through this process.
Reports submitted through the flag option are routed to the school's admin team for review outside the member-facing dashboard. Members can track their own content's status via "My Submissions," but reviewing others' reports is an admin-side task.
Training documents, presentations, and screenshots are shared during onboarding and remain available afterward as searchable FAQ pages online, plus downloadable PDFs for offline reference.
What is the alumni portal for?
The alumni portal connects graduates with their school community. You can browse the alumni directory, join groups, follow a class-year community feed, RSVP to alumni events, and support the school through fundraising campaigns and donations.
Where can I find step-by-step how-to guides?
This FAQ page covers the most common questions. For detailed walkthroughs (with screenshots) of specific workflows like creating a campaign or uploading marks, ask your school administrator for the training documentation shared during onboarding, which is available both online and as a downloadable PDF.
How is this different from the main school website?
The main school website is for prospective and current families, staff, and admissions. This alumni site is specifically for graduates — the directory, community feed, alumni-led events, and alumni giving live here. Use "School Website" in the navigation to jump back to the main site.
Is there a mobile app?
No, there's no separate app to install — the alumni portal is fully web-based and works in any modern mobile browser.
How do I register as an alumnus?
Use the "Register" link in the top navigation. You'll be asked for basic details (name, graduation year, contact information); once submitted, your profile is reviewed before it appears in the public directory.
I can't log in — what should I do?
Double-check you're using the email address you registered with. If you still can't access your account, use the "Contact" page to reach the school team and they'll help restore access.
My account shows as pending — what does that mean?
New alumni registrations are reviewed before full access is granted. While pending, you can browse the portal but can't yet comment on posts or appear in the public directory. This is usually resolved within a few days.
How do I update my profile information?
Go to your profile page and select "Edit." You can update your contact details, graduation year, career information, and privacy settings from there.
What profile information is private by default?
Your phone number is private by default and only visible to admins — never shown in the public directory. Graduation year, employer, current location, and bio each have their own visibility toggle in your privacy settings.
How do I find classmates in the directory?
Use the Directory page and filter by graduation year or search by name. Only alumni who have completed their profile and been approved will appear.
Why don't I appear in the directory yet?
Either your profile is still pending approval, or your directory visibility is turned off in your privacy settings. Check your profile settings first, and contact the school team if it's been a while.
Can I join alumni groups?
Yes. Visit the Groups page to browse existing groups (for example, by graduating class or interest) and join them. Group posts and discussions are only visible to members.
What is the Feed page?
The Feed automatically connects you with your graduating class's community — it's where you'll see and share posts with alumni from your year.
Can I post in the community feed?
Yes — posts can include up to 5,000 characters of text and up to 10 images (JPG, PNG, WEBP, or GIF, up to 20MB each).
Why is my new post showing as pending?
Posts from alumni members go through a brief review before other members can see them (posts from school admins publish immediately). You'll see an "awaiting approval" note on your own pending post while it's reviewed.
Can I comment on posts?
Yes, once your account is fully verified. Accounts still pending approval can view the feed but can't comment or post yet.
Can I delete my own posts?
Yes — only you, as the original author, can delete a post you've made.
Can I report a post or comment that seems inappropriate?
Yes. Use the flag option on any post or comment to report it — for example, for inappropriate language, spam, harassment, misinformation, or being unrelated to the alumni community. Reports are submitted anonymously.
Can I see the status of content I've submitted?
Yes — "My Submissions" in your dashboard shows your own posts and gallery uploads along with their review status (pending, approved, or rejected).
What's the difference between public and private events?
Public events (like open days or school celebrations) are visible to everyone, including visitors who aren't logged in. Private events (like alumni reunions) are only visible to signed-in alumni members. The events menu separates the two so it's always clear who an event is for.
How do I RSVP to an event?
Open the event from the Events page and use the RSVP selector to confirm your attendance. You can change your response at any time before the event.
How do I make a donation?
Open a campaign from the Campaigns page to see its description and progress, then use the donation form shown alongside it to choose an amount and payment method. Campaign details stay visible while you complete the donation so you always know what you're supporting.
What payment methods are accepted?
PayPal is currently supported and clearly marked with its logo on the donation form. Additional options are being added — check the donation page for the latest available methods.
Is it safe to donate through this site?
Yes. Donations are processed securely through PayPal — the portal never sees or stores your card details.
Can I see my past donations?
Yes — "My Donations" in your dashboard lists your donation history along with each one's status.
Can alumni start their own fundraising campaign?
Yes. Use the "Start a Campaign" option to submit your campaign details. It will be reviewed by a school administrator, who can approve it and set its visibility (public or private) before it goes live.
Who can see a campaign once it's approved?
That depends on the visibility the school administrator sets during approval. Public campaigns are visible to everyone; private campaigns are only visible to signed-in alumni.
Will I get a receipt for my donation?
Yes, a confirmation is shown after a successful donation. If you need a copy for your records and didn't receive one, contact the school team via the Contact page.
What is STRAPI and why does my school use it?
STRAPI is the content management system behind the school website and portal. Administrators use it to update text, images, news, and site settings without needing to write code. Training on STRAPI is provided during onboarding.
How do I approve or reject a submitted campaign?
Open the pending campaign review panel from the admin dashboard. Each campaign can be approved or rejected, and on approval you also choose its visibility (public or private) before it appears on the portal.
How do I upload student marks/assessments?
From the teacher dashboard, open the Assessments section to enter or upload marks for an examination. This links directly into the school's ERP for record-keeping.
What AI tools are available to school staff?
The platform includes AI-assisted features such as image enhancement for uploaded media and an AI help assistant for guidance while using the portal. These are covered in the administrator training sessions.
How is our school's data migrated onto the platform?
Data (student, staff, and alumni records) is collected in a structured spreadsheet and uploaded to the server in stages, so integration can begin before every record is finalized. Your onboarding contact will guide you through this process.
Where do flagged posts and comments get reviewed?
Reports submitted through the flag option are routed to the school's admin team for review outside the member-facing dashboard. Members can track their own content's status via "My Submissions," but reviewing others' reports is an admin-side task.
Where can school staff get training materials?
Training documents, presentations, and screenshots are shared during onboarding and remain available afterward as searchable FAQ pages online, plus downloadable PDFs for offline reference.